Thank you for the feedback you’ve shared following our recent editor upgrade. We understand that some of these changes have created unexpected challenges, and we want to assure you that we hear you , and we are taking action.
As a part of the new editor upgrade, a dedicated engineering resource was planned for post-launch support to ensure all defects are addressed from the new editor launch. Thanks to this preparation, several issues have already been resolved, and additional items are actively scheduled for the coming development cycles. Some reports still require further investigation to determine whether the behavior is caused by the editor or another part of the platform. Your feedback remains an essential part of improving your experience, and we are committed to keeping you informed as updates progress.
Completed or Actively Resolved Items
The following reported issues have already been completed or are in active resolution by our engineering teams:
| ADO Ticket ID | Ticket Subject |
|---|---|
| 356260 | Separate entry added for tables within lists |
| 356259 | Increased difficulty moving tables |
| 354133 | List format changes after changing site |
| 353253 | Unable to indent lists more than once |
| 352352 | Unable to access policy |
Items Scheduled or Pending Investigation
The following items are scheduled for work to begin within the next month or are currently under review to confirm whether they are editor related:‑related:
| ADO Ticket ID | Ticket Subject |
|---|---|
| 356257 | Paragraphs added when editing tables |
| 354739 | Unable to switch list type from Roman numerals |
| 354111 | When adding area filters on the Due for Review report, filters drift to the top of the page |
| 355235 | Long policies are difficult to edit or override in CK5 |
| 3563523 | Delete function not working when part of a list |
Important Note About Adding Images in the New Editor
We have received several tickets related to copy and paste images, which was possible in the previous editor. With the upgrade to CKE5, pasting images directly into documents is no longer supported . This change was intentional and made for performance and stability reasons:
- Pasted images dramatically increase document file size.
- Larger documents are more likely to time out during editing , and in some cases may become unviewable .
- Oversized documents can also be excluded from site PDF backups , creating gaps in documentation.
To ensure reliable performance, the supported method for adding images is to upload the image as an attachment and then insert it into the document .
You can follow detailed instructions here:
How do I Insert Images into a Policy?
Our Commitment Going Forward
- We will continue prioritizing CKE5‑related work with a dedicated engineering resource.
- Items already in progress will continue moving through development.
- Remaining reports requiring deeper investigation will be reviewed promptly to determine root cause.
- We will provide updates as work is completed and improvements are released.
Thank You
We appreciate your ongoing feedback and patience as we work through these improvements. Your collaboration helps us deliver a better, more stable, and more user-friendly editor experience.
If you have additional questions or encounter further issues, please reach out to our support team —we’re here to help.
You can reach out to support by either calling 1-877-201-4847 or submit a ticket through our Customer Support Portal.